Rating: 
Summary: Poor quality with garbled audio
Review: We had our 2461 system for 9 months when all of a sudden one day the display on the base unit started flashing "--" and clicking. Customer service had me mail the unit in along with all of the auxiliary phones (I had purchased 1 extra unit). It took over 1 month to get the exact same replacement system (2461) and phone (2420) and they did not reimburse my return shipping fees. They told me they wanted the faulty answering system plus extension phones all shipped back so they could ship me a different system that was better. Well - I got the same model back again. The "new" phones BUZZZZZZZ whenever you use a headset with them. The old phones were fine with a headset. And the "new" answering system occasionally erases the OUTGOING message when you erase incoming messages. After this happens, the answering maching picks up the phone but doesn't record anything or beep or do anything - it just ties up the phone line. The audio quality on the answering system is very poor - we have trouble understanding what callers are saying. And if you get callers that assume you will recognize their voice and say "Hi, it's me..." - forget it. The audio quality is very very poor. I would steer clear of this system - it has major quality and design problems and VTECH has been very unhelpful resolving issues. Their solution is "unplug the system and leave it unplugged for 2 minutes and when you plut it in, it will be fine". Sometimes that does work, but I want an answering machine and phone system that works all the time, thank you.
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