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Siemens 4015 Gigaset 2.4 GHz DSS Expandable Cordless Phone (Silver)

Siemens 4015 Gigaset 2.4 GHz DSS Expandable Cordless Phone (Silver)

List Price: $99.99
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Product Info Reviews

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Rating: 5 stars
Summary: Best phone we owned
Review: We bought the phone 4 weeks ago and our expectations have been met: design, handling, function and quality. It was simple to set up, the multifunction menu is easy to use and programming was straightforward. The answering machine is completely integrated into the phone and only the speaker is in the baseset: a convincing concept.

Rating: 1 stars
Summary: Very bad telephone.
Review: Upon purchasing this phone, I had very high expectations regarding its quality. As it was made by a prestigious firm and utilized technology that was then state-of-the-art, one might easily understand why.
The phone not only under-delivered relative to my expectations, it also failed to meet the standards that define a telephone (i.e. providing communications between two parties).
From day one (out-of-the-box) people to whom I spoke with using the phone could not hear me. They complained of distortion as well as intermittent muting. Perhaps this was due to other appliances that operate at the 2.4Ghz frequency. Not being a particularly tech-savvy individual, I have little patience for this type of excuse. My feeling is, if a firm puts out a product...are you ready for this?...it should work under normal circumstances. What domicile these days is without a microwave (a device that I understand may cause interference)? Design the phone so that it works around the appliances. If we can put a man on the moon using less computer power than is contained in the average PDA, designing a 2.4Ghz phone that works should not only not be impossible, it should be easy.
Think of this, lets say that Boeing made a new airplane...and it had revolutionary fuel efficiency. But, it didn't fly when it is raining. Would any airline lease or buy that plane? Would any traveler get on the plane? Would Boeing realse the plane? No.
Just the same (although involving less danger) is Siemens designing a phone that cannot work under relatively normal circumatances. But Siemens released it.

After about 2 months, the battery stopped working. In my opinion a cordless phone battery is not something that should need bi-monthly replacement. Never-the-less I called Siemens and requested a new phone. Siemens sent one. Identical results.
I will not call Siemens again to ask for a new phone. I am simply buying a phone made by another firm.
I recommend to anyone reading this review...do the same...buy a phone made by another firm.

Rating: 1 stars
Summary: Siemens Support for a relatively expensive phone system
Review: We have had the 2415 Siemens phone system with 4 handsets for 22 months. This is the single-line predecessor of the 4000 series. Except for some speech breakup at about 150 feet away from the base unit, it has worked well until last week. At that time, the handset that was on the base unit would unpredictably go into search mode and be unable to find the base unit so that we could not answer the phone. The remote units had some breakup but usually worked OK until the were brought near the base unit. They would then also go into search mode and be functionless. I made three calls to Siemens support in the last 24 hours, and after doing numerous base unit resets, re-registering of handsets, the problem is unchanged. Siemens will not accept the base unit for repair (I'd be hapy to pay for it) and suggested that I buy a refurbished unit at their website but they don't have the same unit available. They said that they do not have any authorized repair services in the USA. There is NO support for the units after the warranty period (1 year) has expired. One is then left with a [money] phone system which doesn't work and can not be repaired nor applied toward the purchase of a newer system. I hope someone at Siemens is monitoring these reviews, because no one should buy a Siemens phone until the company has repair support for one of its phone systems that has become defective after the limited warranty has expired. I think that [money] per year is too much to pay for a home phone.

Rating: 2 stars
Summary: Not expandable to 4 handsets. Difficult to program.
Review: Most internet sites list the Siemens 4015 Gigaset as expandable to four headsets. It actually can handle only three. The user's manual is quite confusing and contains the same mistake. When I called Siemens "Customer Care Service" they said that, although they recognized the error, they kept coming up with reasons on how it was either my own or the dealer's fault (i.e. not Siemen's problem). They also said that their policy was not to upgrade or refund units. Beware if you have any problems since they don't seem to want to stand behind their product.

Regarding this "not-expandable-to-four-units" 4015 model, the sound and range performance is good. Of course, this is offset by the strange ringing selections (a normal ring choice is not offered) and the difficulty in programming these overly-complex units. Expect to spend a lot of time programming the base unit and then have to repeat this again and again for every other handset in your system.

Given my experience so far, I'd have to think twice about recommending this product. In fact, I'm going to either return mine or sell them ...

Rating: 1 stars
Summary: STAY AWAY!
Review: This phone is of poor quality all around.
If you need a trouble free phone - don't ge this one.

Rating: 1 stars
Summary: DO NOT BUY this phone!!!!! STAY AWAY!!! BEWARE
Review: This is the WORST WORST WORST phone I have ever owned. The handsets keep breaking from normal use, and SIEMENS only gives a one month warantee after they replace them. They are horribly put together. I love the features. Learned the menus no problem. I WISH THEY HAD BUILT A PHONE AS GOOD AS THEIR FEATURES BUT THEY DID NOT !!!!
THIS PHONE IS HORRIBLE. The sound quality is also terrible. so one star for great features and NO stars for a usable phone.

stay away. run to another brand.. don't look back.

Rating: 2 stars
Summary: Charging problems
Review: The phone has a lot of great features that work great.The bigest problem ive had with the phone is charging the batteries.I am on my third phone only because I cant get all my money back from best buy.I am surprised no one has mentioned this problem in their reviews.Customer support is great but has not been able to solve the charging problems ive had.I have let the phone sit in the charger for 24 hours and the phone goes dead in 5 minutes or it doesnt charge at all I have been sent replacent batteries twice with no luck. I guess it could just be bad luck but three times?

Rating: 2 stars
Summary: Form over Function(s)
Review: I really, really wanted to like and keep this phone. It was interesting to note how many of the reviews were split into either rave reviews, or embarassingly poor reviews of this phone. I'd hoped that environmental issues contributed to the most commonly cited complaint -- that the Seimens phone lacked the voice clarity of the phone it was replacing. But sadly, after owning the phone for two days, and making half a dozen calls on it, everyone I spoke to thought I was using a voice distortion device, or speaking from within a echo chamber. I could hear them quite clearly, but there must have been some problem with the microphone on my handheld unit. I was not using this phone while using the microwave, I do not (yet) have a wireless network. I did Read The Manual (RTFM), and still, I couldn't think of any other cause

Seimens has fantastic customer service, available 7 days a week, and they suggested I reset the phone to its default settings. They also said that if this didn't work, it was most likely a hardware problem, and I should simply return the phone. It didn't work, and for the price I paid for this phone, I expect a lot of bells and whistles, but not at the expense of the essential function of a telephone: clear voice communication.

Other minor issues: the ring tones are annoying and only Melody 3 can pass for a familiar phone sound. If you like all kinds of digitized classical snippets or movie soundtrack songs on your cell phone, you won't mind. But I hate those.

The supplied belt clip conforms to the curves of the phone, making it impossible to actually use as a belt clip. Who designed that? Probably someone with a very different kind of belt than I have.

The phone is very compact, but doesn't fit very well in the hand for extended conversations. After a while, your hand cramps from trying to hold the phone, and then you wish the belt clip actually worked as a belt clip, instead of some strange rear despoiler for the phone, which reminds me of a silver VW Passat.

If space saving design is part of this phone's main appeal, then why can't the phone be wall mounted? The FAQ actually addresses this question, with language someone along the lines of "the phone is sufficiently compact -- wall mounting is not needed." Great, thanks. While the phone and base station aren't very big, there's no cord management system, so you have a beautiful looking phone sitting on your counter or desk, and ugly cables protruding out.

So one major gripe and several minor ones are enough for me to return the phone. If you're considering purchasing this phone, Seimens does have great customer service, and an over-engineered product. I don't doubt other reviewers who love this phone, mine probably was a bad one. I returned it, and looked for a phone with similar features. At BestBuy, the closest phone was the Panasonic KX-TG2227S for about the same price. It's a little bigger, it has external antenae, but it does everything the Seimens phone does (Caller ID, Digital Answering Machine, Headset Jack) and more: it's wall mountable, comfortable to hold and actually doesn't look all that bad. Being a bit paranoid after my first [$$$] phone experience, I asked the first person who called us who the connection was, and she said, it was great. Crystal clear. Why was I asking?

Whew.

I think we're keeping this phone.

Rating: 2 stars
Summary: Poor sound quality, annoying popping noise
Review: I reluctantly packaged up my Siemens 4015 for return today. I like the size of the phone and love the rechargable AA batteries but the sound quality was pretty bad. There is a great deal of noise on my phone even when I'm just a few feet from the base. Also, there is this popping noise that drives me crazy. I don't recommend this phone to anyone.

Rating: 4 stars
Summary: Love the phone but it broke after 3 weeks
Review: The phone was fanatastic. No static, light, compact, and somewhat easy to use. However, after only 3 weeks the base station broke and the phone is now unusable. Although this unfortunate turn of events occurred, customer service was nice enough to ship me a brand new phone at no cost or hassle to me.

They barely even asked me any questions about the problem. All I have to do is ship back the old phone in the packaging they send me with the new phone. So in sum, great phone and even better customer service......I had to write this because I was so pleased with the no hassle attitude of their customer service people.


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