Rating: 
Summary: It work as advertised!
Review: I home office and needed the ability to write orders, check files etc. while talking with clients. The CS-10 works extremely well and the callers have no idea I am using a headset. The incoming and outgoing quality is great! I would recommend the phone lifter for remote answering. I tried two other cheaper products that were poor quality and either sounded like I was talking into a bucket or were "distant" sounding. This was the best price anywhere ... although it has increased in price recently.
Rating: 
Summary: Headset volume a problem
Review: I loved this Cordless headset until I found another that was under fifty bucks which was just as good. (R*dio S***k)
Rating:
Summary: Look for alternatives at a much lower price
Review: I loved this Cordless headset until I found another that was under fifty bucks which was just as good. (R*dio S***k)
Rating: 
Summary: Lousy Customer Service for broken CS10
Review: I purchased 2 CS10 cordless headset units for my customer service center. 1 quickly became defective and needed to be replaced. After using the "Quick Fax" service, (you return the defective item and they ship you a replacement) and practically begging to receive the replacement ASAP, a week has rolled by and still no replacement. I called "customer service" and spoke to Andrea, who was cold, impersonal and not knowledgable in her responses to my questions. She explained that "we don't use overnight service." I mean, you must be kidding! When I asked her for someone who could track my items, she put me on hold, came back, asked me if I'd mind waiting in another queue, so I said ok. I was then transferred to an unidentified mailbox to leave a message. I wonder if any one will ever call me back. Somehow I doubt it. I would have given 0 stars if possible.
Rating:
Summary: unfortunate and misleading
Review: I was very excited to have this product. It was exactly what I needed for my small home business--taking notes while chatting with customers, and no neck problems. Unfortunately, my brand new model was defective and didn't work from Day 1. Rather than return the whole thing, I tried to work with Plantronics to receive a replacement for a defective part, and that has not gone well at all. They sent a replacement for the part that works. They neglected to include the part that is defective. I am sorry for this state of affairs, because at a previous employer I had a Plantronics set that worked well. But now I have spent a ridiculous amount of time and energy to get this solved, and it seems the only option left if a complete return.
Rating:
Summary: Surprisingly serious shortcomings
Review: I work on a helpdesk where our employer purchased a set of CS10s (along with a set of older-style lifters for which I cannot find a model number) to allow us to move freely about the office while taking support calls. While generally very functional, they exhibit a few *very* severe problems. We have gone through a total of nine of them without resolving these issues:
The units will, seemingly at random, produce incredibly loud feedback to both sides of the connection. This seems to be related to the phono jack on the remote unit, but also depends on physical location (some areas experience this more frequently than others; so far, air conditioning seems a likely cause).
The units will periodically bleed across channels. Changing channel on the remote unit or range on the base unit does not affect this -- you will be treated to static and the combined calls of all other units in the area, typically until you replace the remote unit (although the remote units appear to correct themselves after time).
They also exhibit frustratingly poor lifter response (even after replacing our older lifters with HL10s). This appears to be a duplexing problem; when placing an outgoing call, the lifter responds fine, but if a call is being received, then the signal used to ring the remote unit (even if ringing is turned off) appears to block the lift signal, not only failing to answer the call but also preventing you from using the Talk button for 5-10 seconds afterward. When this happens multiple times in a row, it becomes entirely impossible to answer the phone at all.
I am very surprised to read so many favorable reviews. After having replaced every single unit at least once, we still find them to be barely adequate for our operations. I do not believe that we have received defective units every single time, nor that our environment is unusual in how we use them. I recommend all potential buyers approach this product with caution.
Rating:
Summary: Nice, in theory...keeps breaking
Review: The CS10 is certainly everything a cordless headset should be: small, lightweight and well-designed. However, I'm now on my third unit in as many months, and it, too, just died. Evidently the belt pack and the base station "forget" how to communicate with each other over time. Too bad...Plantronics has always been *the* name is business phone accessories, but I'm afraid it's time to go hunting for a replacement.
Rating:
Summary: Handset-less is the way to go!
Review: The CS10 is my first and only experience with a headset of any kind. Hadn't even tried one out before. I picked this brand as they seem to have a lot of name recognition. I picked this particular model (cordless remote) so I didn't have to be "tethered" to the phone. The instructions to get set up and started were very easy to follow. The quality of the product is excellent. It has been very liberating not to have to pick up the phone handset every time the phone rings and also not to be cradling the handset between my ear and shoulder. I did some research on prices and Amazon's price was the lowest I could find....combine that with their free shipping on orders over [money] it was an excellent deal. If you buy this model you really need to buy the HL10 handset lifter. My only regret is that Amazon didn't have any in stock and I had to purchase from another vendor. In a business setting the CS10 is an excellent choice!
Rating:
Summary: Disappointed
Review: The phone would not work when we received it and it had to be returned to Plantronics for repair.We will let you know what happens when we get it back.
Rating:
Summary: Soooo Handy!
Review: This is an awesome product, saved my neck. It is very easy to use and worth every dime. A bit of advice...Get the handset lifter attachment, very cool!!
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