Rating: 
Summary: bought 12 units, its saving each of us at least 1/2 hour/da
Review: About a year ago 5 sales, 2 purchasing, and 3 traffic staff plus IT/accounting switched to these units. Installation is simple, batteries have held up good. We live on the phone. It's freed us from our desks without missing calls. Phone time is much more productive. We pull and send the documents to our customers while they are still on the phone. We can even "walk" them through departments, ask questions, getting answers right then and there. Remember to use the mute button if you do not want the caller to hear what other people are saying to you! I took a customer that called in through the warehouse describing the package labels to him over the phone. I take the dog for a walk and still get my calls. Reception is poor 80 feet from the base unit in a concrete building. I can't wait for the next generation -2,400 mhz systems, it will enable us to take a call anywhere in the facility.
Rating: 
Summary: it's not a phone
Review: Call me clueless, but I didn't realize this is a telephone accessory, not a phone. I hope the folks at amazon can update the product description to make it easier for folks like me to figure this out. Meanwhile, I'm writing in case it helps someone else avoid ordering this device in error, as I did.
Rating: 
Summary: Save your money!
Review: Heavy, Short Battery Life, Rechargeable Batteries last a couple of months then need replacing. I do not recommend this product.
Rating:
Summary: Time Saver!
Review: I can't believe the time I save using the CS10 cordless headset. I work in a medical office and this has allowed me to become more efficient and multi tasked. I can answer a call, enter info on the computer, copy information, use the fax and put supplies in the stock room while assisting a caller. The sound quality is great, and the people I speake with say they can't even tell that I'm using a headset. The headset fits comfortably on my head and if it bothers my ear a little I just switch ears, I love that I have that option. The michrophone is great because I don't have to deal with a long wire that needs to be readjusted every second. You just put it on and that's it. The only thing that I would like to see changed is the battery clip, it doesn't stay clipped to my belt so I have to figure-eight a rubber band around the clip to my belt so it won't fall to the floor and break.
Rating:
Summary: plantronics rocks!
Review: I can't say enough good things about Plantronics. Have 2 CS10's. One from Amazon and one from elsewhere. When A small plastic tab that holds the battery in place broke I was sure I was going to have to purchase another unit, or pay to have it repaired. A call to plantronics revealed how customer service should be. Even though the unit was not under warrenty, they shipped me an advance replacement unit free of charge. All that I required was the remote unit and they accidently sent me the whole product. For this 'inconvienience' about a week later I recieved a complementary remote unit. Bravo
Rating: 
Summary: Don't forget the handset lifter
Review: I did not order the handset lifter which clearly cuts down on the versatility of the unit. There are just too many steps to go thru to actually talk without the lifter. I guess I'll have to break down and buy it. The range and clarity even in a steel span building are amazing.
Rating: 
Summary: Headset volume a problem
Review: I found that the headset volume for this phone was low, even when I adjusted the volume all the way up. Perhaps I could buy a better headset to fix this problem. But why should I have to?
Rating:
Summary: Good product, why so high priced?
Review: I got this product but ended up sending it back and getting the CT10. It's a very good product but my question is: why do they charge twice as much for a system that seems to have the same functionality as the CT10, except that it can't operate as a phone? The CT10 is everything the CS10 is except that you get a complete phone that allows you to dial from the mobile pad and such (much better for voicemail and other things that require automated menus). I just don't get it.
Rating:
Summary: Excellent Headset, Saved My Neck (Literally)
Review: I have had this headset for over 3 months now and I am extremely pleased with it. The clarity is a perfect 10 -- people that I am talking to cannot tell whether I am on the regular phone or the CS10. I have used the original Hello Direct cordless headset for a few years. People often complained that they couldn't hear me well and asked me to speak louder. I often ended up switching to the regular phone. So I retired that headset and bought a GN Netcom 9020D. The clarity was as good as the CS10, but I would hear an echo of myself. I called Hello Direct and bought another 4-line telephone that they claimed was compatible, but the echo remained. So I finally bought the CS10. I almost did not because of some of the negative reviews here on Amazon.com, especially in regards to Plantronics' service should something go wrong, but pain was starting to creap back into my neck and I had little choice but to at least try. I have been very pleased with this headset and I highly recommend it. Setup was far more straightforward than with the earlier headsets that I owned: I didn't have to change any of the default switch settings. There is, of course, room for improvement. One thing that I always liked about the Hello Direct and the GN Netcom headsets was that the transmitter was mounted on the headset itself. I wish Plantronics would revise the CS10 to make the headset an all-in-one unit instead of having the transmitter as a separate unit linked with a cord. Or at least include a holder or holster where one can tuck away the transmitter (this should not be a separate purchase, IMHO).
Rating:
Summary: Excellent Headset, Saved My Neck (Literally)
Review: I have had this headset for over 3 months now and I am extremely pleased with it. The clarity is a perfect 10 -- people that I am talking to cannot tell whether I am on the regular phone or the CS10. I have used the original Hello Direct cordless headset for a few years. People often complained that they couldn't hear me well and asked me to speak louder. I often ended up switching to the regular phone. So I retired that headset and bought a GN Netcom 9020D. The clarity was as good as the CS10, but I would hear an echo of myself. I called Hello Direct and bought another 4-line telephone that they claimed was compatible, but the echo remained. So I finally bought the CS10. I almost did not because of some of the negative reviews here on Amazon.com, especially in regards to Plantronics' service should something go wrong, but pain was starting to creap back into my neck and I had little choice but to at least try. I have been very pleased with this headset and I highly recommend it. Setup was far more straightforward than with the earlier headsets that I owned: I didn't have to change any of the default switch settings. There is, of course, room for improvement. One thing that I always liked about the Hello Direct and the GN Netcom headsets was that the transmitter was mounted on the headset itself. I wish Plantronics would revise the CS10 to make the headset an all-in-one unit instead of having the transmitter as a separate unit linked with a cord. Or at least include a holder or holster where one can tuck away the transmitter (this should not be a separate purchase, IMHO).
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