Rating: 
Summary: It doesn't show extensions in use ...
Review: ... and the lack of that ability makes this telephone totally UNACCEPTABLE!!! Very unfortunate.
I've had a 2-line 900 MHz VTech for years and was only looking to replace it because the display was finally starting to break up, and it didn't know how to deal with the 10-digit dialing now required in my area.
I tried VTech's spendier 2.9 GHz phone, but returned it because it was too complicated to use and I couldn't read the darn screen ... way too tiny, and absolutely impossible to see in any dim lighting!!!
I decided to revert back to one of their 900 MHz models tonight and was just thrilled when I got the 2931 home. It was an improvement from my old model, because not only did the base have a keypad, it also had a display. Best of all, I COULD READ IT!!! And it lit up nicely. I was SO excited ... for about 10 minutes, until I realized that it will now show when an extension has one of the phone lines in use. How ridiculous is this??!! You pick up the phone and are clueless whether someone else is already using the line! How can it be that a feature that worked perfectly fine in their older model is gone in their newer one??!!
I went to the VTech website, and was discouraged to see that it's not just a defect in the particular phone I bought ... they know about this problem. In their Frequently Asked Questions section, here's what they say for WHY DOES THE LINE IN USE INDICATOR NOT LIGHT WHEN AN EXTENSIONIS IN USE: "The phone you have may not show other phones in use. Some phones will only show Line In Use if that phone is being used. Please check your owner's manual for info on how this feature works. If you phone should indicate Line In Use when an extension phone is in use, this feature works by sensing the line voltage that is provided from your local telephone company. When someone picks up an extension phone, the line voltage drops and the Line In Use indicator will turn on. If the line voltage does not drop enough, the Line in Use indicator will not come on. The line voltage needs to drop 7-9 volts for this feature to operate properly. There is nothing wrong with the phone. You can contact your local telephone company for assistance with this problem."
Grrrrr ... I'm returning this phone tomorrow, and I'm really sorry that I have too, because I love how the displays looks, the big buttons and all of the other features of this phone. Shame on you, V-Tech!!!
Rating: 
Summary: 2 Line not as Good as Single Line
Review: As a satisfied owner of VTech' single line phone I was surprised to find the programing and caller ID retrieval functions far more complicated on the 2 Line phone. Another feature lacking on the "new" 2 line phone is the ability of the phone to recognize which line is ringing and automatically pick of that line when the handset is removed from the base. My 10 year old AT & T 2 line phone does this and I miss it.
Rating:
Summary: Returned!
Review: Bought this two line to replace a Panasonic single line I have had for years and was very disappointed. Signal drops less than 100 feet from base, volume using one of several headsets (all of which work fine on my cell phone) is too low, no mute on handset, and a speakerphone that cuts out. Returned!
Rating: 
Summary: All but one
Review: Great little phone. Dual keypad, shows number dialed, shows when voice mail has a message, hand setlights up, intercom. More features then my more ... Panasonic. No useless answering machine in this day of voice mail. Only thing missing is automatic answering when you pick up the reciever. Small drawback.
Rating:
Summary: keypad goes bad after a year or so + Poor customer service
Review: I am very disappointed that after only about a year, the keypad on the handset went bad. I called VTech and they basically told me that I had to buy another new phone.
Guess thats what I'll do...It just won't be another VTech. Very disappointed in the quality and customer service. I will never buy another VTech product again!
Rating:
Summary: Bad Customer Service
Review: I bought this phone, absolutely loved it, but when it was just over a year old (just out of warranty), I broke the belt clip. Called V-Tech, they said they couldn't get a clip for it any more. I asked to be bumped up to a supervisor, who nicely said that they were just on order, not in stock, and would I like two when they got them in? I said yes, but two months later when I called, even though they have a record of me as a customer in their system (located by phone number), they had NO RECORD of the previous conversation, and again told me that the belt clip was no longer available.
Nice phone, but I will NEVER order another V-Tech product, because of poor customer service, and being lied to. I have three of their phones, one now has a display that is funky, another has sticking keys. I will eventually replace them with ANY brand except V-Tech, and them write them a letter, telling them why.
Rating:
Summary: Disappointed with this phone
Review: I too was disappointed to realize that this phone doesn't have a line-in-use indicator, and that the backup battery will not power the phone during a power outage. Both features were present on earlier VTech models. Also the speakerphone isn't nearly as good as my previous model VTech 2-line. This phone is a big step back, feature-wise. What really burns me is six months out of warranty, the displays on both the base and the handset are losing segments. The handset is no longer readable, and both displays get less readable by the week. VTech wants over half what the phone cost to repair it, and I'm afraid it will just go out again in a year. I don't recommend it.
Rating:
Summary: I'm suprised they still sell this phone
Review: in Office Max and Staples. Brought mine before I came across these reviews. The message and call light were cute features. Very convenient. But the volume was too low whenever I added a headset. And the phone kept searching for channels whenever I went to the other end of the house (30 ft away). I'm returning it this afternoon for a better model.
Rating: 
Summary: I'm surprised to see all the negative comments in the other
Review: reviews!I've owned two of these phones for years...and while they aren't perfect...they are the best two line phone I've been able to find. I've tried other brands...Panasonic, AT&T and Sony over the years..and this phone has been the best. The convenient dialpad on the base has come in handy, and caller id on both handset and base has been great. I am getting ready to buy a third phone in this line for our new house. They are affordable and dependable!
Rating:
Summary: The worst phone ever
Review: The sound quality of this phone is awful. Sometimes you hear a dial tone from the other line. The phone cuts out and rings loudly when the other line rings. I wish I would have returned it. I'm putting this thing in the basement and buying a better quality phone.
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