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Rating: 
Summary: Poor Sound Quality
Review: I have used this phone for quite awhile. The sound quality is just terrible. There is a constant echo. Do not buy this phone.
Rating:
Summary: The Phone That Keeps Cutting Out
Review: I was so excited to get this phone. It has so many features including a speaker phone on the handset which is great when someone puts you on hold.However, from the first day I got it (and I've only had it a week) it kept randomly cutting out during conversations. I heard dead air space and the person on the other end would hear a beep sound. The person on the other end would think it was their call waiting. So now I've driven my friends crazy thinking their was something wrong with their call waiting. Other than that the range on the DSS was great but the sound quality was a bit tinny compared to an analog phone. I don't recommend this phone and am still searching for a phone with good range, good sound, that doesn't cut in and out. Is that too much to ask for?
Rating:
Summary: Phone keeps cutting out
Review: I would not recommend this telephone. I have had the same problem where, during a conversation, the telephone keeps cutting out. On my end I hear nothing for anywhere from a brief 1/2 second to seomtimes several seconds. On the other end the other party hears beeping. I'm on my 2nd telephone from At & T with the same results. I can't use this phone!
Rating:
Summary: Do not purchase this phone
Review: I'd give it 0 stars if I could. I had the same problem with the phone cutting out as the person from Plainview, NY. I do not have call waiting nor do most of the people I call. AT&T was trying to blame the problem on that, but it must be something else. They sent me a new phone (wrong model) to replace it, but it had the same issue. I sent it back. Later, the original phone was unable to find it's base even though other phones worked fine when plugged into the phone connection.
Rating:
Summary: Do not purchase this phone
Review: I'd give it 0 stars if I could. I had the same problem with the phone cutting out as the person from Plainview, NY. I do not have call waiting nor do most of the people I call. AT&T was trying to blame the problem on that, but it must be something else. They sent me a new phone (wrong model) to replace it, but it had the same issue. I sent it back. Later, the original phone was unable to find it's base even though other phones worked fine when plugged into the phone connection.
Rating:
Summary: Extremely Disappointing
Review: Similar to the other reviews I read just now, I was extremely disappointed with this product. I purchased this AT&T phone system because I have had good luck with AT&T products in the past.
I experienced similar problems to what others report here - the call cutting out for a second or two, caller id/call waiting not working properly, and also beeps heard by the person on the other end of the conversation.
I spent hours talking with AT&T tech support and have sent the product back for replacement units under warranty three separate times. If I could've returned it to buy a product from another company, I WOULD HAVE!!! But I couldn't so I continued to work with their customer service line to get the problem resolved (particularly, since we owned 4 of these handsets).
After this most recent call, they offered to replace the unit AGAIN, and I told them that was rediculous because the same problems kept recurring even when they sent me new units. (Although odd, they didn't have record of other problems with this unit, similar to what I was experiencing). Ultimately, they agreed to send me an upgraded phone system (5830) as a replacement.
I just received the main unit today and am letting it charge. I hope this solves the problem. Good news is that I was reading reviews on this new model and people LOVE it. I hope I'm as pleased.
Thankfully, through this frustrating process, their customer service group is doing the right thing to attempt to make me a happy customer.
Rating:
Summary: Poor Sound Quality
Review: Very Disappointed! I thought this phone would be the "cats meow" with all of the features, and the expandability. Bought two more handsets after we bought the original base unit and 2 handsets. I think since day one, the call waiting ID worked 3 times or so. Had AT&T send us a whole new setup including new base unit and new handsets and the problem is still there. Just had AT&T send us our 2nd new base and the problem is still there. Wouldn't recommend this phone to anyone. This phone has many problems including poor sound, lackluster performance, just plain bad. Wish I could get my money back! Good Luck!
Rating:
Summary: Call Waiting ID Doesn't Work on This Lousy Phone
Review: Very Disappointed! I thought this phone would be the "cats meow" with all of the features, and the expandability. Bought two more handsets after we bought the original base unit and 2 handsets. I think since day one, the call waiting ID worked 3 times or so. Had AT&T send us a whole new setup including new base unit and new handsets and the problem is still there. Just had AT&T send us our 2nd new base and the problem is still there. Wouldn't recommend this phone to anyone. This phone has many problems including poor sound, lackluster performance, just plain bad. Wish I could get my money back! Good Luck!
Rating:
Summary: Call Waiting ID Doesn't Work on This Lousy Phone
Review: Very Disappointed! I thought this phone would be the "cats meow" with all of the features, and the expandability. Bought two more handsets after we bought the original base unit and 2 handsets. I think since day one, the call waiting ID worked 3 times or so. Had AT&T send us a whole new setup including new base unit and new handsets and the problem is still there. Just had AT&T send us our 2nd new base and the problem is still there. Wouldn't recommend this phone to anyone. This phone has many problems including poor sound, lackluster performance, just plain bad. Wish I could get my money back! Good Luck!
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