Rating: 
Summary: Do not buy this phone....
Review: Although I received this phone for virtually nothing, the reception was horrible when I lived in the Phoenix area, and, guess what, it's even worse in the Tampa, FL area. The phone itself is great, but reception is awful. Perhaps, it is simply AT&T's coverage area, but I haven't found many other providers that offer the phone. I would definitely recommend finding out if AT&T has good GSM coverage in your area before purchase. I haven't had to deal with AT&T customer service yet but, based on other reviews, the rating would probably be only 1 star if I had.
Rating: 
Summary: Motorola Phone Good At&t Service Needs Improvement
Review: The phone is great, however I wish my voice mail would come through a bit quicker, sometimes seems to lag, but I don't know if that is AT&T or the phone. I tend to think it is AT&T. Beware of AT&T because of service issues, and I am so glad it is not just me that has waited enormous amounts of time on hold. I was so upset that I had been on hold with customer service 1 time for over an hour I lost it on the customer service rep. So as long as you don't need customer service from AT&T you will love the phone in all that it does.
Rating: 
Summary: mMode: Buyer Beware!
Review: Last December, I upgraded to AT&T's Motorola MPx200 "Smartphone" to carry my Outlook business contacts. I didn't necessarily want to use the phone to access the Internet, but I was told that there is no way to eliminate mMode from my phone - I'm stuck with it.Willing to give it a try, I signed up for the basic Internet plan ($7.99/mos), which allowed me to receive and to send about one megabyte of data per month. My AT&T sales rep assured me, "That's more than you'll probably ever use." Since December, I have accessed only two websites with my new phone: the Weather Channel and Houston Traffic. So I was shocked when the bill for my first full month of service included more than $325 for Internet data access - that's $325 for accessing the weather and traffic a total of nine times! According to my bill, I had transferred more than 32 megabytes of data during nine sessions to two innocuous websites. Assuming an obvious billing error, I immediately called AT&T customer service. After 25 minutes on hold, the service rep checked my account and her response was firm and incontestable: the usage was legitimate - I owed AT&T $325 for nine sessions of wireless Internet usage. The rep eventually allowed me to talk to a "problem resolution specialist" named Robert. I spent the next TWO HOURS trying to understand the charge and to convince him that this usage must not only be a mistake but it was physically impossible ... my phone cannot hold 32 megabytes of data (my Motorola MPX200 has the basic 10 megs max, 80 percent of which is already taken by personal Outlook data).
Two frustrating hours later - and after consulting an AT&T web-tech - I was finally able to pinpoint the cause of my usage. AT&T had kept some sort of Internet "port" open even after I had shut down the browser and closed my phone. Apparently, I continued accruing a connection charge -- downloading who knows what -- until I either turned off the phone, made or received another call, or dropped carrier. According to Robert, AT&T continued to log a 5kb per second usage to my phone and billed me for it. For example, during one session, I was charged $281 for downloading 28+megs of data by simply accessing the Houston traffic page ONCE.
According to AT&T's mMode Web page "Unlike voice plans, with mMode you pay only for the total amount of data you transmit and receive, not for the length of time you're connected or for how long you look at the information." I told Robert that my bill didn't reflect AT&T's marketing description of the mMode service. He agreed, and credited me the full amount of my month's data usage.
Neither rep acknowledged a problem with AT&T's billing practices, and neither offered any guarantee that I won't face similar charges in future billing cycles. In fact, Roberts' final words of caution to me were: "In the future, don't access the web so much." Is it just me, or is AT&T violating fair business, advertising and marketing practices in describing its mMode service?
Rating:
Summary: Cool phone with problems
Review: Here are the pros:
1. People ask about it and say it's cool.
2. It syncs with Outlook and replaces the Pocket PC
3. The email system reads better than some other phones
4. You can surf HTML sites
5. Can download other software Cons:
1. It's Microsoft therefore it crashes and freezes CONSTANTLY. It's VERY annoying.
2. The web load time is slow
3. Phone reception is worse than the T68
4. Emails and SMS messages are all in one in box.
5. Case gets smudge marks on it easily
6. Too think and heavy.
7. Memory is much less than a Pocket PC
8. Battery is too sensitive and has a memory.
9. Have to buy add on software to sync with ACT!
10. Settings are not user friendly and make it impossible to change the homepage links and the three VERY slow sign on screens. Overall it's a cool phone because it combines everything. I hope the next generation is more powerful, more stable and more user-friendly.
Rating:
Summary: I love it. I hate it.
Review: I've had it for a week and here's my opinion. I love it: 1. crystal clear sound, earpiece, speakerphone, and earbuds; 2. SD/MMC expension combined with Windows Media Player makes it a portable MP3 player (and only this function worth the money I paid: $70 for the phone and $65 for a 256MB SD card); 3. Sync with Outlook for both contacts and canlendars (you can use your pc to enter the text then transfer to the phone, much easier than directly entering them through the tinny key board); I hate it: 1. Poor signal reception. It can't get nothing in my office. Nor in the subway. Nor in my apartment basement. I guess that's what you have to live with if you choose GSM... 2. Battery life sucks. I took it with me fully charged at 8am, and the battery has only 49% left at 1am -- after 17 hours. And I didn't make a single call! The second day it consumes 20% in 7 hours. So I guess the overall standby time is no more than 40 hours. 3. very badly designed craddle/docking. It's very light, and in two pieces. The two pieces earsily fall apart. It holds the phone so tight that I have to use two hands to put the phone on and take it off. The connection can not easily slide in. Have to check it carefully every time. Comparing to digital camera dockings, this is a piece of junk. Also you can't turn on the phone on the craddle, because the power button is hidden and you can't reach it without disconnecting the phone from the craddle. 4. Shiny black cover looks bad. I put my phone in the pocket, and it always collect the cloth dust in the pocket, which looks really bad on the black phone cover. If you put it on the belt or in a purse this may not be a problem. 5. Manual is not detailed enough. The writer seemed assuming the user knows a lot Motorola terms and abbreviations. There are also typos in the manual. I'm a computer scientist so I finally figured out what they are about, but I still had a hard time doing so. I guess many people will feel confused as well.
Rating:
Summary: not a very good phone
Review: i've had a couple of mpx200's for over 6 months now, and i really dislike it as a phone, it looks great, people ask about it but its ultimately only skin deep. its slow menu wise, crashes often, and battery life is awful, activesync has always had issues, and it still does. i even switched back to my p800 while abroad. if you want a shiny bauble for impressing the shallowtons, get this, if you want a serious phone with real pda ability or good call ability, look elsewhere. AT&Ts GSM service is no where near upto the levels of europe, and it probably never will be, since TDMA is so strong in the usa.
Rating: 
Summary: AT&T CUSTOMER SERVICE IS THE ***WORST****
Review: I have been w/AT&T for about 6 years and am DYING to switch as soon as I can. I've never seen a company with worse customer service. Call 611 just about ANY time day or night, and be prepared to hold for about 30 minutes. Often when they do answer, you learn they can't help you and you have to call back during the day... What a disappointing job they're doing of keeping their HIGH-PAYING ($200/mo ++) customers happy. I've NEVER had anything but rotten experience every time I have to contact them (whether it be for their billing errors, to change plans, even to pay -- that voice response system they have now is absolutely horid!). In addition, the coverage in Minnesota is pretty bad, even on major highways.
Rating: 
Summary: Excellent Phone
Review: I gave it 5 stars because of the PDA features. I have been looking for a cell phone that can function as a PDA and a cell phone. The ability to sync to my Outlook Inbox, Contacts and Calendar is the highlight of this phone. The contact list is the best I've seen so far. I can enter the name, company name, job title, home and work address, email addresses, SMS, categories, birthday, anniversary so on. To search a contact is quite easy to use, spell the name of the person to filter the list until you find it. The phone is so smart that when you press a number, it will dial, when you press an email address, it will launch the email application etc... Now that is smart as in Smartphone which I think it will replace or will make PDA obsolete. ATT coverage is our area in Washington DC is pretty good but ATT customer service is non-existence. I Went back to the store where I bought my phone told me "we don't do tech support, we only sell phones". I had so many questions when I got this phone but callling the ATT customer service is quite horrendous. However, I found this excellent site http://www.mpx200.org dedicated to MPX owners. It is very helpful and very informative, not only with MPX, but it covers the entire modile industry. Check it out. I can't wait for the MPX220 that will include camera and bluetooth and new Smartphone 2003. Check http://www.mpx200.org
Rating:
Summary: VPN support is extremely weak
Review: I purchased this phone with hopes of synching it with my office email remotely. I assumed this was possible b/c of the VPN software on the phone. After spending a ton of time trying to get this to work, I realized that the phone's VPN is compatible with VERY FEW firewalls. We run a Cisco Pix at our office (very standard) and I could not authenticate. So I'm sending the phone back. It has a lot of potential...just isn't quite there yet. Hopefully the mpx220 will be better. On the plus side, it is a very sharp looking phone and I love that it has an SD slot.
Rating:
Summary: Excellent 1st Gen SmartPhone
Review: Where to start? The case itself is beautiful, so top marks for combining form and function. The shiny black parts do show everything from smudged fingerprints to scratches, so make sure you have a compatible case (Motorola doesnt make an OEM one yet). If you manage to get a Secure Digital / MMC card above 128MB, the included media player (windows of course) turns the MPx200 into a darn good MP3 player, just keep an eye on the battery gauge, synching a lot creates that terrible "memory-effect" on the battery, where it gives the wrong charge level. I loved the interface, years of roughing it on the tiny screen of a Nokia 8390 really made me appreciate the shortcut (right-click) menu style of navigation. IE is great for seeing real webpages (not WAP) in their true forms, but make sure you have a big data plan. Coverage is always an issue with AT&T, but luckily the included e-mail client can tag messages for download later when the coverage goes back up (it only dls 1Kb of the e-mail by default). I was waiting for the Bluetooth+Cam version, but this one does very well. The screen is large enough to make short work of even the most complicated tasks. Speaking of which, the sync feature is great, i love having exact duplicates of the tasks and contacts I entered on-the-go right on my desktop. It works seamlessly with Outlook, and in case you don't have it, its a bonus full version on the CD.I now use the MPx200 for just about anything, the HandAnGo/WindowsMobile links on the phone can get you almost any crucial app also available to PocketPC users. Just make sure you know that unless you're using number portability, an Amazon purchase creates a new account. PS: AT&T DID block out MMS, the 900mhz band and the use of the camera attachment (SDIO for the SD slot), but the camera is only available in the UK anyway
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