Rating: 
Summary: AT&T Really has 1 cust. ser rep answering all the calls :(
Review: hi
amazon service is very good. got the phone in two days. It mentioned that, the phone will be automatically activated in 45 mins of charging..made my first call to amazon to ask them what my phone no. is..they said, at&t has problems in their activation server and so i need to wait 1-3 days. waited 1-3 days, called amazon. they asked me to give a call to at&T. called them on 3 days, but phone always busy, and at times it will automatically ask me to call later and disconnect ?? finally spoke to some one and thank god, they activated my phone..but gave me a number that is a not a local number for me. told that to the rep immediately and asked for a local number. she gave me this no. 1-800-642-5383. i have called them 8 times and i have waited 87, 65,140, 45, 75 mins, with still no success.......the reason to buy this phone was to give a local number to the school, so that they will call incase of emergency to my wife. the school wont call a long distance no. the entire purpose defeated. i planned to get this phone and cancell my old one..now i am paying two monthly fees...i even suggested that AT&T should give me some credit bcos of their problem...no use..
i hate AT&T............(now i am on the phone for the last 55 mins on hold)
Rating:
Summary: AT&T Suck
Review: I got the phone and love it. I called AT&T 3 times trying to active my phone and port my number but all I got was waiting and waiting and waiting... What good of a phone when I can't get some one to activate it. This is really suck.
Rating:
Summary: ATT HORRIBLE service/Cool Features/Unreadable in Daylight
Review: First, the service: I was happy with ATT wireless GSM while I worked at an office less than 1/4 mile from Interstate 66 (15 miles west of Washington, DC), and my route to work was ON the Capital Beltway (I-495), but now I am 3 miles from Interstate 95, 16 miles from the heart of DC, and my route is NOT on the Interstate, and I *NEVER* CAN USE THE PHONE (to|at|from) work!!! I tried calling customer service repeatedly (6 times in one trip to work) and have never gotten through or stayed on long enough to get my point across. DO NOT BUY SERVICE FROM AT&T. THEY DON'T HAVE A NETWORK!!! You can be "lucky" like I was for the first month, but I GUARANTEE you that you will eventually be thinking of throwing the phone out. I was very happy with my old (non-GSM) ATT service--getting connections just about every time--but now I *NEVER* get a connection. To top it off I recently tried to call my wife from the grocery store and found that I couldn't--even after walking out into the parking lot--and the grocer is 1/2 mile from the Capital Beltway. They'll tell you that the hurricane damaged equipment, or that sunspots are interfering, and the customer service reps even say things like, "well the technology is new and it isn't perfect, and like all new technology it is going to have problems..." (That's what they told my wife today.)
Second, the Phone: The T-616 is a very nice phone, with lots of features that are quite usable as long as you don't require a connection to a network. (The only reason I carry the phone now is that I have over 300 numbers and addresses in it.) The HUGE problem with the phone is that you can't read the screen in daylight. That nixes all of those nice features and makes you wish for your old Nokia that just plain worked--all the time, day or night. The battery life is NOWHERE near the marketing promises. I can't even make calls and I am surprised how often I am charging it.
Rating: 
Summary: Phone OK, service terrible
Review: This phone looks sexy, feels sexy, and overall is a nice piece of hardware. But it has shortcomings: 1. The camera takes fuzzy pictures with muddy tones.
2. It doesn't have nearly enough memory. I can only take 3 pictures before I run out of memory.
3. Sometimes when a call drops or another call comes in while you're on the phone, deafening noises blast into your ear. But the phone's shortcomings pale in comparison to AT&T Wireless's: 1. They claim to be upgrading their customer service computer systems, so you might wait on hold for 10 minutes or more only to be told "I can't help you because our system is down. Call back in an hour." This has been going on since October.
2. My wife and I have identical phones and service, but can't send pictures to each other because the mMode has never worked. We've had option settings sent to our phones several times by customer service reps, to no avail. In the month we've had our phones, we've never been able to log in to mMode or surf the web. So the data portion of the plan is a total waste of time and money. And getting it fixed is difficult - see item 1.
3. AT&T's GSM voice service in the San Francisco Bay Area is far inferior to their old digital service, which worked well for me for 6 years. Overall, my wife and I agree the phones look cool and have an intuitive interface, but we should have stuck with our old phones and the old digital service. We regret the switch.
Rating: 
Summary: sony ericsson T616
Review: i 've never have any ericsson phone product. people said that ericsson is the good one. so i must considered and try it:D.
Rating:
Summary: horrid reception
Review: I have had five different phones on the AT&T GSM network. Yes, the network is weak except in urban areas. But this phone has **horrible** reception compared to other phones I have used on the same network. Siemens and Nokia are far, far superior in reception. This phone fails to dial half the time from my office and home, and routinely misses calls. Too bad, since other than that the phone itself is pretty nice UI-wise. But steer clear of this, and the T68i -- pretty much any SonyEricsson phone. They have a lot to learn about reception.
Rating: 
Summary: Good phone - poor service
Review: I have no problem with the phone - actually I have been using the same phone (quite happy except for the less-than stellar battery and the easily-smudged body) before I lost it and had to replace it by ordering on Amazon, the beginning of my woes. I badly needed a replacement since I give out my number at work. I passed on the free-shipping and ordered 2-day expedited shipping - on day 3 I get an e-mail informing me that the items are delayed and will ship after two days. I am making other arrangements and lo behold the phone arrives - well, cannot complaint too much there :) As per instructions, I turn on the phone and wait for 45 minutes for the phone to be automatically activated (per instruction leaflet). After a frustating 2-hour wait nothing happens and I call AT&T. After taking down my entire life history I am told that the "systems are down" - a common support-insider-statement for 'moron it is our coffee break'. I am asked to call after 2 hours, which I do; the biography dictation again; this time I am politely told that since I bought it at amazon I need to call them. Ok, I call amazon. After the mandatory questions on order number, mother's maiden name, father's height - "Oh, you want to activate a cell-phone. Well, our cell-phone dept closes at *4PM PST* - please call back tomorrow". Tomorrow dawns, I call amazon - same questions, no answers - this time it is "Oh, the AT&T systems are backed up. You could leave the phone on for a while (and between the lines "hope for the best") or I could submit your information and have the system activate your phone in 24 to 72 hours." I chose the latter - I'm still waiting ...
Rating:
Summary: shipping delay
Review: Just wanted to let everyone know. The time from order to shipping on this phone is over a week which means that it's probably too late to order for Xmas at this point. The TMobile T610 ships almost immediately. The other thing to consider is that the TMobile T610 is actually cheaper than this phone since the supposed -$150 price is only for a two year contract. With a one year contract, the price is only -$75. TMobile with one year contract is -$100. Also TMobile has better service plans.
Rating: 
Summary: Ericsson t616 - Excellent
Review: I've had my t616 for about 5 days now, and am impressed by the quality, the clarity and features.
The camera leaves a lot to be desired, but the call quality is wonderful. I got it in part to other reviews I read and the availability of accessories for it.
I beamed over contacts from my pocket pc and palm os devices with minimum hassle, as well as being able to send and receive contacts from other bluetooth/infrared phone users.
Rating:
Summary: Best ever
Review: I love this phone! I mean it's got tons of cool features... small.. battery doesn't drain like all my freinds... I get better reception better then all my friends that don't have this phone.... Bluetooth is rad too. Get this phone it's worth every penny
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