Rating: 
Summary: Very nice phone, but AT&T service is unusable
Review: I shopped a long time for my next cell phone hoping to get a nice phone with a decent camera to snap impromptu pictures. After much research, I chose the Sony Ericsson T616 because of it's rich feature set (camera phone, bluetooth, infrared, mMode, joystick navigation) and teensy weensy size. I had seen the model in an AT&T Wireless store, but when it arrived from Amazon I was still surprised at just how small and compact the phone really is. I immediately started exploring the phone's features and was very impressed with the beautiful LCD, polished interface and nice features and games. Buzzkill time...when I was done playing with the non-phone features and started making calls I got complaints from the other end about poor voice quality. And that was when I actually had enough of a signal to make a call. I'm in the greater Boston area and was surprised by the lack of strong coverage. I would rarely have more than 2 out of 5 bars of signal strength any place I took this phone. Granted, this is a knock on AT&T and not the T616. Every time I looked at, and held, the phone I made up reasons to justify keeping it. Unfortunately, a nice phone with poor service is really a poor phone. The phone gets a 4 (a higher resolution camera might get it the 5th star) but the packaged AT&T service gets a 0 -- net rating: 2. I sent mine back today and got the LG VX6000 from Verizon. Verizon's coverage is nearly perfect and the features of this phone are attractive: full VGA resolution camera, flip design, and a nice LCD screen and operating software (but not quite as nice as the T616). POSITIVES:
- very small size
- great price from Amazon with free bluetooth headset
- excellent connectivity with bluetooth, infrared or cable
- convenient and intuitive joystick for navigation
- great LCD screen (seemed to flicker a little bit though)
- very nice looking and feeling operating software
- java support
- nice additional software and games
- IMHO, quite a good looking design NEGATIVES:
- very poor AT&T service
- very poor AT&T service
- very poor AT&T service
- camera is low resolution and not very good (only 288 x 352 pixels)
- almost too small for calling comfort
- hard to keep clean
- did I mention the very poor AT&T service?
Rating: 
Summary: Sony Ericsson T616 @ Bytesector.com
Review: Sony Ericsson is one of the leading manufactures in the cell phone market and has constantly produced phones that have not only met but exceeded the expectations of cell phone users. Their new, high-tech cell phone, the Sony Ericsson T616, is no exception. With its quality 65 536 color display, extensive picture sharing options, the latest messaging, built in camera, Bluetooth wireless technology, and several, several other features, it is no wonder why the T616 in my opinion is one of the best .....read more @ Bytesector.com"
Rating: 
Summary: ATT service is bad
Review: ATT cover is bad and phone doesn't work or goes roaming after every 5 miles. If you are thinking of number portability -- don't think.... it takes 30 days or more to get it done
Rating:
Summary: The phone is nice but AT&T service is bad
Review: AT&T wireless as a company is not prepare to service any customer. Please try their customer support line before ordering the phone. You will be on hold for hours and at the same time the department that handles your number porting is different from the ordering derpartment which is also different from normal customer service. If there is any issue, there is no single point of help so you will end up waiting hours on hold. The phone is nice but don't get the service from AT&T. The provider is bad.
Rating: 
Summary: beware with att if you want to transfer your number!!
Review: If you want to tranfer your number .. This may not be the phone for you !! All phones from amazon come with a new number and the att customer service will not provide number portability from your old carrier. The quality of phone is good if you are looking for a brand new number and the jebra set works perfect. The infrared port did help me to transfer my old telephone list to the phone through my palm instead of adding them manually.
Rating: 
Summary: Amazed a Sceptic
Review: First of all, this is a great cell phone.
The best of its features is its amazing battery life. It can be on for at least 3 days without the battery dying. Secondly, the interfaceis very user friendly and everything is a click away. The compact size of the phone also is a plus. It easily fits in my pocket, but i still know its there.
There's only two minor problems. The first, which is VERY minor is that the surface is not very smudge proof. The second of the minor problems is that sometimes reception is lacking, probably AT&T's fault, but it does happen. Overall, a great cell phone that would satisify anyone.
Rating:
Summary: Everything was perfect
Review: I received my phone fully confgiured in less than 2 business days. Have not had to deal with Customer Service because everything worked perfect out fo the box.
Rating:
Summary: ATT is sucks
Review: The phone is good, but att service is the worst. It takes 3 weeks to get the phone.
Rating:
Summary: AT @ T old company outdated Customer Service
Review: I have ATT for wireless shared plan, I have a great deal of problems with the their customer service, and the plan are outdated with the competetion, they need to catch up with the other world.
Rating:
Summary: Problematic AT & T Customer Sevrice
Review: After I placed the order from Amazon, I called the ATT customer service to work with the phone plan. As I haven't got enough amount ($800) in my debit card account, the guy told me to go to a ATT direct store to pay the phone service deposit of $800. When I got to the store, the representative told me that I cannot pay the deposit without a phone number. And they seems do not know anything about the connection of Amazon with ATT about this phone + service plan. After several visits to that shop, I still cannot get a phone number. I finally cancelled the order from Amazon. I think the representatives in ATT do not know much about the system of their company and they really need more training before they can serve customers.
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