Rating: 
Summary: horrible customer service
Review: Scale a little difficult to set up. Had problem with downloading rates from internet. Called for support help. Phone number in instr. manual was wrong,not toll free, long wait to talk with someone. Gave me another phone number. No one answers and no way to leave message at second phone number. Called back first number said he couldn't help me. Very frustrating. HORRIBLE CUSTOMER SERVICE. Finally got it set up. Very complicated for mailing regular daily letters. Must push several buttons to get weight and postage for one letter. After you get postage for one letter you have to push five buttons to get back to the starting point. Tried pushing buttons as suggested, it does not work. I am sending this scale back. Mainly due to lack of support in getting familiar with the use of this product.
Rating: 
Summary: Nice looking junk.
Review: So far, I'm very pleased with the scales. I received it promptly from Jeff Wong, the seller, and the instructions were clear and specific. I don't know how it will perform over the long haul, but the downloading of the current rates went exactly as specified in the instructions, and I simply played solitaire while it was going on.
Rating: 
Summary: A Piece of Cake
Review: So far, I'm very pleased with the scales. I received it promptly from Jeff Wong, the seller, and the instructions were clear and specific. I don't know how it will perform over the long haul, but the downloading of the current rates went exactly as specified in the instructions, and I simply played solitaire while it was going on.
Rating:
Summary: Not fit for measuring, in order to sell a pound of chocolate
Review: The machine I bought at Staples, measured a certain item accurately, how ever, if I needed to sell a pound of chocolate, I kept adding to scale, little bit at a time, untill, it got to 16 oz, and when I remeasured the chocolate, it was actually 18.4 oz. Thats a loss of 2.4 oz every customer we sold a pound of chocolate to. This may be good for a postal scale and not beyond that. I was measuring ingredients to make soap and they were measured inaccurately as the digital scale is insensitive to a small addition until it is 0.4 oz or more of change. messed up the whose recipe. The scale only reads 0.2, 0.4, 0.6 etc and the odd digits are missing. Although you rarely see an increase as you add to the scale in that order. It usually goes up by 0.4 or 0.6 at a time. When you remeasure it, it is a different weight altogether. At first I was excited.... this has really turned out to be too good to be true. Yes it is too bad.
Rating: 
Summary: Nice scale but the internet rate update stinks
Review: The scale is a nice scale, is accurate and does the rate calculation well for a variety of shippers, but the rate update over the internet really stinks. Most of the time the service never responds at all and almost all the rest of the time it responds intially and then just sits there trying to download rates forever. This is a repeatable failure on multiple computers from multiple locations. Just a word of caution, although the built in rate feature is great, you may never actually be able to update the rates.
Rating: 
Summary: A quality Scale
Review: The scale itself is a great unit, and quite acurate. Also it is very functional. The unit is currently to ship internet placed orders. Overall this is a good piece, but the support from Royal leaves alot to be desired.
Rating:
Summary: Weighs OK, no support, downloads gone
Review: The scale performs its basic function well enough, which is weighing packages. I've even weighed packages over 40 lbs successfully. But it's very annoying to use. Actually finding a rate on the scale, if you can get them downloaded successfully, requires pushing a number of buttons in the right order. Plus you can't alter the rates to match any discounts you might have gotten from the shipper. I quickly gave up on trying to use it to find rates -- the web is faster and more accurate. A major annoyance for me is that you can't set it to stay on until you shut it off. It will shut off after one minute of non-use, and you can't change that. Good if you use batteries, but I have mine connected to an AC adapter, so I'd like it to stay on until I shut it off. Finally, it looks like software downloads for these are no more.... Oh well, at least it does weigh accurately and is still working.
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