Rating: 
Summary: Nikon LS-2000 scanner
Review: The scanner is great. The problem is Nikon's serious lack of customer support. Once you buy from Nikon they completely forget about you! My LS-2000 has a problem with certain flash transparencies. They just fail to scan at all. I have called Nikon's tech support 4 times (on my own nickle) and they havn't made any effort to contact me at all. The equipment is great - but beware that you will be all alone once you purchase it!
Rating:
Summary: Nikon LS-2000 scanner
Review: The scanner is great. The problem is Nikon's serious lack of customer support. Once you buy from Nikon they completely forget about you! My LS-2000 has a problem with certain flash transparencies. They just fail to scan at all. I have called Nikon's tech support 4 times (on my own nickle) and they havn't made any effort to contact me at all. The equipment is great - but beware that you will be all alone once you purchase it!
Rating: 
Summary: Quite a shoddy scanner if you ask me
Review: We bought one of these, and the slidefeeder attachment, to do scans at work. Well, we're on our 3rd scanner right now. That after having to make numerous calls each time to tech support before they decided to replace the scanner each time. The scanner is VERY buggy, sometimes it works, sometimes it doesn't. The slidefeeder is poorly designed and poorly manufactured, sometimes it jams, sometimes it tries to feed 2 slides at once. The most common error we get is "Stage locking screw is still in place", even though the stage locking screws have been removed. Our first scanner simply died, the 2nd one kept getting the "stage locking screw" error, and the 3rd one which we have currently is doing ok, SO FAR, I have no doubt it will fail shortly and we'll be on #4. There are better scanners to be had.
Rating:
Summary: What about tech support???
Review: When I first bought this scanner, I was very impressed with the quality of the scans. The Digital ICE was wonderful, the depth of color in the scans was superb, prints from the scans were as good as a photo, although the software was not especially intuitive. It was worth the extra money to get this quality. So why only one star? After a few months, I noticed that my scans became foggy. Then one day, it just stopped working altogether. I got all kinds of cryptic error messages that had nothing to do with the problem, things like the stage locking screw is still in place (Why would I put it back in after several months?) I never used the slide feeder so the unit was never open and I work in a very dust free environment. The computer the scanner was connected to only did digital imaging work and nothing else to prevent interference from other software. I had the exact same tech support nightmares as the other reviewers. I called the repair number only to be told to call Customer Information after a thirty minute hold. Then they simply hung up. I called the Customer Information line only to get a busy signal. So I emailed them all of my questions. FOUR WEEKS PASSED and the response was to follow the instructions on the web site for returning it. I was left scrambling to finish a major project, and I still have a broken scanner and an empty wallet. So before you buy this or any other Nikon scanner, remember that they do not seem to care about customers after they have your money. I have decided that my next slide scanner will NOT be a Nikon, just because of the lack of customer support.
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