Pacific Image Electronics' PrimeFilm PF1800U USB Film Scanner

Rating:
Summary: Reply to Customer Support issues
Review: The first Pacific Image Electronics' PrimeFilm PF1800U USB Film Scanner I received was damaged and would not work at all. I returned it and was sent another as a replacement. The scans from this scanner are terrible. This thing is junk. I returned the second PF1800U scanner and purchased a Minolta DiMAGE Scan Dual IV. It cost a little more but was well worth it. The Minolta is wonderful I have scanned close to 9000 slides with it and have had no problems.

Rating:
Summary: Don't buy this scanner!! Save your money and grief!
Review: The first Pacific Image Electronics' PrimeFilm PF1800U USB Film Scanner I received was damaged and would not work at all. I returned it and was sent another as a replacement. The scans from this scanner are terrible. This thing is junk. I returned the second PF1800U scanner and purchased a Minolta DiMAGE Scan Dual IV. It cost a little more but was well worth it. The Minolta is wonderful I have scanned close to 9000 slides with it and have had no problems.

Rating:
Summary: Reply to Customer Support issues
Review: When customers call their support department reporting hardware failure and the unit is within it's one year warranty period the unit may be sent in for repair/replacement under such warranty, I am not sure who some of these customers contacted for assistance but Pacific Image stands behind their products, it is unfortunate that such miss communications cause bad reputations for particular products and companies. I was helped in a timely and professional manner. I would definitely buy their products in the future.