Rating: 
Summary: great scans - if only it didn't crash all the time
Review: The quality of the scans is good when it works but the software keeps crashing and there is no technical support for the product - very annoying!
Rating: 
Summary: Good scanner, startup procedure a little twitchy
Review: Yeah, I hear what some of the other reviewers are saying about the documentation and the fussy startup process - however complaining that you have to follow the instructions _exactly_ when installing it seems a bit odd to me... I had no problem with the install but then again I don't have a problem following instructions ;->.But all that said, once you get it right it's a very good scanner. I've used others and this is by far the best. I'm suprised to hear the one reviewer complain about the sharpness of the shots - my scanner does an excellent job. I've scanned in over 500 slides so far (archiving the parent's slide collection from the 60s) and they look great. The dust remover feature works reasonably well, although I've turned off all the pixel polish and image adjustment stuff - it doesn't make that big of a difference on my shots and makes the resulting images bigger. The batch scan is great - I just sit here and work on other stuff and feed in 4 slides at a time. I've tried both color slides and negative film, both look excellent. For those still frustrated by the startup sequence - here's what I do and it works every time. 1. Turn on your computer, let it boot.
2. Once up, turn on the scanner with the door closed.
3. Fire up the scanning software you want to use (batch scan, easy scan etc...).
4. once it barks at you to put the film in properly, then open the door and feed in your tray. After that, you're good to go. I find if you deviate from the process you can come to grief. Once up, I've never had it fail and I've crammed through 150 slides at a sitting without a hitch.
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