Rating: 
Summary: Bad Printer
Review: I bought this printer in December. Since the day I brought it home I have had nothing but problems. First of all the paper gets stuck when trying to print. But more frustrating is that it is so slow when I try to print color documents from Word. A few weeks ago I called HP's technical line to see if I could get this resolved. I spent three hours on the phone with Tech Support and did not get anywhere. At one point I was told if the issue couldn't be resolved they would send me a new printer, then after all the time I spent on the phone with them I was told I needed to talk to an Advanced Tech Specialist, but alas, none was available. I was told to call back later and ask for one. What kind of service is that? They should be calling me back! To summarize, I will never buy an HP product again, and strongly recommend to anyone NOT to buy this product.
Sincerely,
Stephanie Erickson
stephandhazel@lycos.com
Rating: 
Summary: Great product at an affordable price
Review: I bought this recently. Installation was very very easy, just pop the CD and follow the instructions. Although it took about 30 minutes. I have read other people talking about problem in Windows XP, I would suggest them to get there operating system straight. Clean it up. I have tried printing several pages as well as copying and faxing. Everything worked fine. Print quality & speed is fairly good. One cannot expect a cheap AIO to behave like a laser printer. It is noisy but I don't thing that's too bad. It comes with too many software that one might not need. The best thing is the small footprint. The fax uses a two 2-wire telephone cord, but an adapter is provided.
Rating: 
Summary: Excellent All-In-One for the Price
Review: I did my research on Amazon when searching for the best all-in-one printer for my money. I read several reviews and decided to take a shot with this one, and I am extremely pleased that I did. This printer is excellent and is easy to operate (I had no trouble setting it up with my Windows XP). The print quality is also excellent. I recently got a digital camera and decided to print some pictures (on HP premium glossy paper) expecting them to be not that great of quality because this is not specificly a photo printer. Again, I was blown away, the pictures came out great. I highly recommend this printer for home or small business use. It is also good if you want to print out pictures for personal use. Great printer for the money!
Rating:
Summary: Read " Spyryl " review below, it is 100% true and correct.
Review: I experienced exactly the same as reviewer "Spyryl" ....stupid me not to read before buying. You simply can not install it on your XP.
Rating:
Summary: Good bang for the buck!
Review: I had no difficulty installing the OfficeJet 5510 on my older Pentium II computer with USB 1.1 interface running Windows 98SE. Pros: Compact design, uncomplicated controls, surprising print speed and quality, and relatively quiet operation (but not unnoticeable). The auto document feeder is a real convenience and works well. I also like being able to use the flatbed scanner to scan or fax pages that are too slippery for the document feeder, such as glossy magazine pages. The documentation is well written and easy to follow. Cons: No bundled USB cable. Software is bloated and takes an inordinate amount of time to install. Make sure there's ample space on your hard drive! Conclusion: Outshined every other $200 All-in-one Printer that I looked at. Recommended!!
Rating:
Summary: Right now the best choice for AIO
Review: I have been using a Brother MFC6800 laser AIO and cannot be happier. Recently I need another AIO in a different location and this time I want to try something different - a inkjet one. Generally I like Canon inkjet printers. HP has the head on the cart (expensive) and Epson has it on the printer (once clogged, must go back to Epson for service). Even worse with Epson: it uses expensive ink to clean head all the time, even if you don't print anything. I have thrown out 3 or 4 Epson inkjet printers in last couple years and that's why I bought the Brother laser and never wanted to try inkjet again. Canon changed my mind. It uses a replaceable head and ink is dead cheap. So I bought a i350 for $49 and I love it - very good photo and text, and it is tiny enough to sit on the top of my tower computer saving my clowded room. But Canon AIO such as MP360 looks so ugly to me (my 12-yr old and some reveiwers said it is the coolest though), and its prints are too wet (i.e. drinks ink). I considered the Brother MFC3840CN for its built-in network and separated color carts for only $199. But after playing it in a store, I found it was like Epson: once there is a paper jam, ink fluds to everywhere; head is fixed to printer; text prints are no compare to HP. So, I turned to HP and tried the PSC 1210 for $99. The main problem is speed: way too slow for my old 266MHz laptop. Draft mode is fast enough but quality is not good enough. The $150 1350 has more modes to choose from and the fast normal mode (300x300) is fast and good enough. But, this 5510 is only $30 more than 1350, just slightly wider (1 to 2 inches) but has everything - ADF, Fax, etc. Seems HP has realised its crappy software, so now there is an option for driver-only installation. I downloaded and installed the 40GB driver-only file from HP website and I can use all the functions without problem (printing, scanning, etc.) and I do can share the printer between my XP/2000 PCs. Although Canon inks are much cheaper, but I think the HP ink will last much longer, especially I use mostly black ink only and fast normal mode. I also compared 5510 to PSC 2175 and it seems to me 5510 uses much less ink. As long as the ink will last long enough, I'd say this 5510 is currently the best choice for its compactness (very light too), good price ($175 @ Staples), very quiet printing (very loud at loading though), superb graphics and text prints (better than all others I've tried in stores), speed (especially @ 300x300) and full features (fax, ADF).
Rating:
Summary: So Far So Good. Thanks For the Fish....
Review: I have had my 5510 for going on 2 weeks now and have not had any problems with it yet.
The included software is 1 gigabyte of pure C++ bloatware. With all the money HP has it looks like they could afford to hire a few decent programmers. The drivers are 100mb of bloatware. A good assembly programmer could probably whittle them down to about 100kb.
The printing speed and quality is very good although it takes it a few seconds to intialize and start printing. It makes quite a bit of racket clunking and clacking.
Scan speed is slow compared to my Epson 1650 stand alone scanner. The HP twain interface is not as good as the Epson either in my opinion. The preview scan in particular is not very legible compared to my Epson Scanner.
I am looking forward to using the automatic document feeder as I have always wanted a scanner with this feature.
I haven't tried out the fax function yet either so I can't comment on how well it works.
The printer seems to be made as cheaper as possible. Really thin plastic.
Replacement ink cartridges cost an arm and a leg. So what else is new. I refill mine at least three times before I splurge for a new one. At least I have so far on my other HP printers.
My recommendation is buy it if you are on a limited budget (who isn't these days?). If have to do a lot of heavy duty printing you would probably be better off saving up your money and getting a laser printer.
Rating:
Summary: THIS PRODUCT STINKS!
Review: I have purchased HP products for over the last 20 years. I currently have an HP Pavilion computer. When my HP OfficeJet 550 that is 10 years old died, I went to purchase a new HP office jet. The price seemed right and I was happy to buy HP! Even though my system meets the minimum requirements, the software would not install properly. After hours of RUDE non american tech support, The nicest thing I can say is that I WILL NEVER PURCHASE AN HP PRODUCT AGAIN! The first call was 3 1/2 hours. I had to uninstall and reinstall everything to only discover the same proglem. Then the tech put me on hold for 45 mins and NEVER returned to the phone. The second call advised that I need more memory. BUT KEEP IN MIND THAT I MEET AND EXCEEDED THE REQUIREMENTS. I then spent $99 to upgrade from 384mb to 511mb. The third call advised that my "driver chips were bad". WHAT? I need to have a tech look at my computer. HOG WASH! The forth call advised that I need to install the software a on a different computer to see if it was the disk. I then gave the lady the specs on my eMachine with Windows ME. Oh great she states that will work well. After installing the software, at the requested computer restart WE LOST WINDOWS! I had to get out the recovery disk and I LOST EVERYTHING! WOW WHAT A SMART PERSON AT HP. When I asked her how she was going to help me now, she advised that she couldn't! On the fifth call the young man advised me that HP was aware of problems with 98 and ME. 98 will not load the software and ME will cause lost data. AH HECK...DO YOU THINK ALL TECHS SHOULD KNOW THIS BEFORE YOU SCREW UP SOMEONES COMPUTER. This young man advised that I needed go to Microsoft and load the latest Installer 2.0. THAT DID NOT WORK EITHER! He then advised that my Processor was to slow at 350Mhz. BULL CRAP! Every call to HP had a new excuse. DO NOT PURCHASE THIS PRODUCT IS MY ADVICE! I returned this item and purchased the CANON MP730....nice! I was up and running in 5 minutes. SO YOU KNOW WHAT I THINK OF HP......
Rating:
Summary: I love it!
Review: I just got this printer the other day. I was worried about it because of the mixed reviews here, but had limited choices because i needed something that was compatible with both mac and pc. But I am really happy with this product! It took me less than 15 minutes to set it up and as far as i can tell, it works great. It is not silent, but it is much, much quieter than my old Epson inkjet and the print quality is better. And I love the small size. I recommend this product to anyone who needs all the functionality but has limited space and/or funds. It is a great product for the price.
Rating:
Summary: Did not experience any problems w/ setup
Review: I purchased this product after reading the reviews here. I was anticipating the worst when setting up this machine, but had a very smooth experience in doing the full setup. No problems!
Some reviewers complained about the 100MB needed for setup. My Canon MP3500 (which caused my computer to crash) used the same amount of space as this HP. So 100MB isn't unusual for a multi-function machine.
I've seen from other reviewers that they prefer Canon products. From what my computer tech said, they are known for issues causing hard drive crashes. In fact, when I called for service, I mentioned that I had recently reinstalled my multi-function & he asked if it was a Canon...he didn't have any way of knowing that is what I had. They just have a reputation for that sort of thing. Good luck with yours...
The instructions weren't the clearest, but they weren't terrible for the 5510. At least they were in English...and not overseas English) You insert the disk, go as far as you can with the installation BEFORE connecting anything to the 5510 or your computer. Once you get to the screen where it won't let you continue (the next button is greyed out) unless you want to continue without adding power to the 5510, then you make your connections. After that you turn on the 5510. It's all pretty simple, if you read the poster & follow along. I also didn't have any trouble with the alignment check. There are arrows on the flatbed as to where to line up the alignment page that automatically prints.
I didn't find the machine to be very noisy. Even compared to my Brother HL5040 laser, it isn't bad. Someone said it sounded like the dot matrix printers of old...not quite. It is an ink jet & will not be completely silent, but doesn't sound like a low flying aircraft, either.
Scan time is what I would consider to be normal. It rivals that of my HP standalone scanner that is now replaced by the 5510. I don't think it is painfully slow & if the resolution & picture quality are as good as I've heard, it will be worth waiting a few extra seconds.
I just received & set up this product last night, so I haven't tested the functionality much. I'm just commenting on the setup process & what I've experienced so far. I do know that since my computer crashed & all my programs have been wiped out, my computer is SO MUCH faster. It's like new... If your computer is sluggish, try getting rid of the programs you don't use or the kid's games & such...they take up so much space & really slow things down. Of course, that's just my opinion/experience.
Most products don't come with a USB cord anymore. Buy one separately. Not a huge issue. Amazon has some very reasonably priced. Add one to your order.
As for setting up the fax, it was so much easier than my old Canon MP3500! If you don't have an answering machine, it won't pick up automatically, but you can either manually hit start/send or press 123 on an extension phone. How easy is that?!?! My Canon had several different options, which didn't work very well. I ended up setting it to manual anyway.
Hey, maybe I just got a good one or got lucky. Either way, I'm happy with this purchase. BTW, I run Win98SE & uninstalled my previous HP scanner before trying to install the 5510, just in case. I left my Brother 5040 laser on there, though, & didn't experience any problems. Use your own judgement.
I can't speak about customer service, as I didn't need to use it, but the company I work for has outsourced certain departments to India & such, so I can imagine that the claims about that are probably very true. Through much complaining, we managed to get our company to bring our IT dept back to the USA. Of course, it didn't last too long, as now that "the process is recreatable" it's heading back to India. Fingers crossed that you don't have to deal with that. (Nothing personal against those overseas, but the language barrier is a big thing in proper communication for problem resolution.)
I have scanned in a few pictures & the speed isn't terrible. The picture quality is good & it's rather quiet when printing. In speaking with my computer tech, he said he uses this model & if problems are encountered by users, 9 times out of 10, there's underlying computer problems such as viruses, trojans, etc. present that users are unaware of. Those issues will cause the scan function or fax capabilities to not work properly. A clean system will work just fine. This is according to him & I trust his opinion -- he's fixed my computers for years & has always been honest & fair with me. I'm pleased with my purchase & look forward to many projects with the 5510. Plus, the software includes scrapbook templates, which look great! The templates are easy to use, as is the picture storage, HP Director & other functions. I upgrade my rating to 4 1/2 stars, at least. This is a quality HP product.
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