Rating: 
Summary: short bulb life
Review: The scanner worked fine for the first month. Then I accidentally left the power on for a week, and the bulb burned out. Not completely, but the light is no longer bright white, but rather a dim neon red and all scans are so dim and noisy as to be unusable. I guess the bulb can't be replaced. What do you expect for [the price], I guess.
Rating: 
Summary: Nice, but not great.
Review: The scanner works, it was a snap to install. Quality of the scans were not that great but they were liveable. I especially like the USB interface. I wish there was some port replicator or something so my USB port would still accept another device.
Rating: 
Summary: Good basic scanner - You get what you pay for!
Review: This is a good, inexpensive scanner. It is not very fast, but it gets the job done. Quality is good. Set-up was relatively easy. I really like the size. We use it in our office and it is easy to move from one computer to another. My biggest complaint is the software. There is not adequate documentation with the software. You have to figure out too much of the software. Basically, you get what you pay for.
Rating: 
Summary: Possibly the worst scanner I've owned
Review: This is the worst scanner. I constantly have problems with it reading documents and please, don't tell me it's my computer,it isn't. It's not too bad with photos but certainly not the quality you'd expect. The support, is there support? I've never had a response to any of my inquiries. All in all I would never purchase another one.
Rating:
Summary: no support from company
Review: This scanner and the software were easy to set up and mostly worked fine. Unfortunately on the relatively little bug in the software I can get NO REPLY from the company to my questions. Amazon has been great, but after spending over ten hours trying to get help from Microtek, reading everything pertinent (and a lot that's not) on their website, sending three emails to the place they tell me to send them and waiting over two weeks for any reply at all, I'm not very happy. I will not buy anything from this company again because I'm afraid if it DOESN'T work I won't get any help.
Rating:
Summary: If you run Windows 2000, don't bother
Review: This scanner was hooked up to my Windows 98 system previously and I had no complaints. I recently had to move it to a Windows 2000 system however and things have changed. I had to download a new software version to support Windows 2000. The new software version 5.12 includes a check at startup for a "Go Button". This scanner does not even have a "Go Button". So basically you have to keep the scanner powered on day and night or be forced close an error message everytime you restart or turn on your computer. Very annoying. Unlike the previous software versions, there is no way to disable this startup function. Keep shopping.
Rating:
Summary: Problems Since We First Got the Scanner
Review: We have had many problems with this scanner. Please be aware that they do NOT have a toll-free phone number, and when we called their "technicians", we had to pay the long distance phone bill. Not to mention that the "technicians" told us that they didn't know what was wrong, but we still have to pay a 30 min. phone bill. Plus, if we want to get it repaired, the product must be shipped to California and THEY WILL NOT PAY SHIPPING. Also, in order to get the light bulb replaced, you have to send the scanner to California. The product does not allow you to replace the light bulb yourself. We will never own another Microtek scanner.
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