Umax Astra 3400 Flatbed Scanner

Rating:
Summary: Disappointing
Review: This UMAX scanner has been disappointing from the beginning. The Vistascan software did not play nicely with other software on my system. Up until today, I still would have rated the UMAX a 3. But today, I tried to install the scanner on an older PC (since I was tired of it messing up my primary PC). I couldn't find the installation CD so I went to the website to download the drivers. I was very disappointed to find that UMAX now charges for drivers! They want $for the drivers for a $ scanner.

Rating:
Summary: Disappointing
Review: This UMAX scanner has been disappointing from the beginning. The Vistascan software did not play nicely with other software on my system. Up until today, I still would have rated the UMAX a 3. But today, I tried to install the scanner on an older PC (since I was tired of it messing up my primary PC). I couldn't find the installation CD so I went to the website to download the drivers. I was very disappointed to find that UMAX now charges for drivers! They want $for the drivers for a $ scanner.

Rating:
Summary: AUGHHH!!!!!!!!
Review: When I first used this scanner, I loved it. It did so many cool things and was easy to use and learn. Then, it refused to scan or even preview. I have an iBook SE with 466 MHZ and 320 RAM, so memory or speed is not the problem. I tried everything in the manuals in the box and on the discs. The web site help is no help, and the NOT toll free customer service puts you on hold, then the extension never answers. I have uninstalled and reinstalled the software about five times and spent about 40 straight hours stressed to the gills trying to get it to work and finally having to go to Kinkos to make copies. Then I got on the web and found many sites with similar complaints and people looking for answers. It goes back in the box and back to the store tomorrow.