Rating: 
Summary: After Sales Service Very Poor
Review: This camera seemed ideal for my needs and although I spend most of my time in Europe I opted for an NTSC format as I know that I am able to access this format in Europe whereas I cannot access PAL in the US, thus it being much more universal.I bought this camera and after 40 days it developed a fault. I contacted Sony Service Centre in London, who after keeping it for 5 weeks explained that they could not repair NTSC Models in the UK and I would have to send it to the US for repair. I suggested that they should do that but no. I returned to the US and took the camera to one of their service centres who said that I would have to pay $216 labour charges as it was now over 90 days old.
After a great deal of hassle they eventually agreed to give me a work order to have this charge waived. I then sent it to Sony in PA and although I have been informed that it has been repaired I still am awaiting its return over 6 months after purchase. Just be sure you realise that the 12 month warranty only applies to parts, the labour warranty is 90 days, it is in the small print but easily overlooked. This review may not be helpful to everyone but if one person is helped then great.
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