Rating: 
Summary: WORST customer service EVER !!!!!
Review: -WEAKEST PLAYER ON THE MARKET
-BUTCHERED THE QUALITY OF MY MP3S
-RADIO IS WEAK
-BAD SOFTWARE
-SPELLING ERRORS AND POOR GRAMMAR IN MANUALBUY ANYTHING ELSE
Rating:
Summary: Support is Horrible, MP3 Player is not much better.
Review: Bought this MP3 player back in July '03. After a month the ear phones stopped working. E-mailed and called company for repair and no response to e-mails and phone call to support doesn't pick up and finally disconnects. In October '03 sent e-mail threatening to notify my credit card company to contest the charge. That got their attention and they responded with an RMA number. I sent in the unit and waited a couple of months for it to be returned. No luck. E-mails again went unanswered and even the old threat of contesting the credit card didn't work. Eventually my e-mails were being rejected as "undeliverable". Basically wrote the product off with one last attempt with a letter to the BBB. One week after the letter went out by the BBB to Digitalway my MP3 player arrived in the mail. The company is basically worthless with their customer service and I won't be purchasing anything from Digitalway again. If you have to deal with this company, be persistent and don't give up!
Rating: 
Summary: A good and affordable solution
Review: First of all, Digitalway's customer service is far from professinoal. They are really slow. As for the player itself, the price tells everything. It's an affordable player. I mainly use the player in the gym. At around [money], you will never get a similar player. Can you? 1. FM tuner: not so excellent. I used the player at a gym where my previous FM radio received 2 or 3 stations. FY100 receives only one station clearly.
2. MP3 player: In general, it's good. Software is good: easy to install and use. You may find 128MB internal memory is not enough. I am going to add a smartmedia card for another 128MB. Sound is excellent. Since I am not fond of earphone that was included in the set, I use a different headphone.
3. The coming beltclip does not fit into the player. I sent my complaint to the customer service and am waiting for the answer. I wish the player could come with a carrying case and/or armband. But what do I expect from [money] player?
Rating:
Summary: Save your time and Money
Review: For anyone looking to buy an MP3 player of any sort...take the advice I was given (and I wish I would have listened to) BUY A MINI DISC PLAYER INSTEAD!!!! It will save you a lot of headaches and frustration (not to mention wasted time trying to get songs in proper formats, incompatibility issues, protection status making your PURCHASED music from sites like BuyMusic.com and iTunes unusable).
Rating:
Summary: very bad.. pain in the neck
Review: Hi
This is one of the worst product. First of all it does not have all the features. Navigation is very hard. Does not play all mp3 formats and cannot figure which ones.. think twice before buying.
Rating:
Summary: Nice functionality but extremely poor quality
Review: I actually bought two of these units about two weeks apart. BOTH units experienced the headphone jack problem described by the reviewer below. The first unit was sent back, and I had the same problems described below - the entire process took EIGHT WEEKS and a lot of phone calls on my part due to lack of response from Digitalway. The second unit broke about day 130 - ten days after the warranty expired. They refused to honor the warranty period despite my explanation that I had the same problem on another unit and I was only 10 days out from the expiration date. They wanted [$] plus shipping to fix their defect, so I took it apart and fixed it myself in less than an hour - virtually no solder on any of the connections. Terrible design and customer service. Shame on you, Digitalway. Too bad, the unit sounds nice when it works.
Rating:
Summary: Support is Horrible, MP3 Player is not much better.
Review: I am HARD on electronics. I am mean, nasty and abusive. I drop, inadvertendly kick and crush anything that crosses my path. I got this as a Valentine's Day present. I've done everything I could possibly do to it. And more. It works just as well as the day I took it out of the box. I love the quality of sound on the headphones and think the FM tuner rocks. And I'm buying another one for my fella.
Rating: 
Summary: Haven't had any trouble -
Review: I am HARD on electronics. I am mean, nasty and abusive. I drop, inadvertendly kick and crush anything that crosses my path. I got this as a Valentine's Day present. I've done everything I could possibly do to it. And more. It works just as well as the day I took it out of the box. I love the quality of sound on the headphones and think the FM tuner rocks. And I'm buying another one for my fella.
Rating:
Summary: CUSTOMER SUPPORT STINKS!!!
Review: I bought another type of player from digitalway and downloaded a firmware upgrade FROM their website which completely zapped my player. I sent it to them and they informed me they wouldn't be able to repair or replace it. Basically I was just S.O.L.
Rating:
Summary: CUSTOMER SUPPORT STINKS!!!
Review: I bought another type of player from digitalway and downloaded a firmware upgrade FROM their website which completely zapped my player. I sent it to them and they informed me they wouldn't be able to repair or replace it. Basically I was just S.O.L.
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