Rating: 
Summary: Worked great for 2 months
Review: I'm not a tech type, I bought the Rio 800 about 2 years ago, and found it incredibly difficult to use in conjunction with RealNewtworks. So it sat in a drawer until this week when I bought a new PC with XP. The Windows Media Player is a no brainer for downloading into the Rio - and my Rio is finally in action. I loaded a Rio 600 for a friend using WMP - same good results.Gripe - the Rio headphones stink. When you opt for a new pair made by a different manufacturer (sony, jvc,etc) you need to keep the plug slightly unplugged to get music on both sides of the headphones, and it's basically mono, not stereo. Fully insert the pin and you get only one side working. In terms of durability - it's a rugged little unit.
In terms of display - super small text on a wierd green bacground, I admit to having to use a magnifying glass to read it at times.
Battery life - no problems - the rechargeable gives me about 10 hours.
I share the annoyance of one of your previous reviewers that the backpack memory is treated like a seperate statistic, not combined with the basic memory. So persistance paid off - I refused to buy another MP3 player until I could get this one working - it took Wimdows Media Player XP to do the trick.
Rating:
Summary: No More Rio for Me
Review: After buying 2 Rio 600s for my kids, which worked great, I figured I would get an 800 for myself. I pulled the Rio 800 out of the box and followed the directions before use. I was initially having problems getting MP3/WMA files loaded, but when they did, it sounded great. After a month of limited use, I started having problems hearing the vocal track. OK, SO HERE'S THE PROBLEM: I have made numerous attempts to contact the support department for the Rio 800, and I have sent many emails. No response. I have no problem with Rio products and I was willing to return my Rio 800 for another, or whatever it took to resolve the issue. However, I'm disappointed when a company doesn't respond to the paying customer. After reading several reviews I see this is an on-going problem. Sorry Rio, but you have lost my business and I recommend others look elsewhere.
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