Rating: 
Summary: Nice pic; remote broke
Review: Update on 7-15-04: Lowered to one star. Still do not have a remote. They told us they closed the entire month for June for inventory so they are not playing catch up. We might have it by the end of July we're told but they would not guarantee anything.Update on 6-19-04: We still do not have a working remote control, so we have been unable to use the features of this tv. The customer service absolutely is terrible. They made us mail the broken remote in and now we have heard nothing, and it's been weeks. I wish we had our money back. I have to say the picture on the tv is great. I just can't set up our components until we have the remote. I ordered this 2 weeks ago off Amazon. As usual, I'm very satisfied with Amazon's performance/price. The tv was delivered on schedule and professionally. Huge box! They took the box away after delivery. The TV picture looks great on the default settings. Just connected my cable with an S video and turned it on. Unfortunately, the Apex remote (have to use theirs) does not work. I assume it's the remote and not the receiver on the tv. Emailed Apex, said a 48 hour response. Never heard from them. Called them twice, on hold 15 to 20 minutes each time, told to send them a receipt and they "might" replace the broken remote. Still waiting on the remote. Disappointing and no one here in town to buy one from. Otherwise, the tv pic and sound is great. Can't wait for a remote!
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