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Philips DSR6000R DIRECTV Receiver with TiVo Service

Philips DSR6000R DIRECTV Receiver with TiVo Service

List Price: $299.99
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Product Info Reviews

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Rating: 1 stars
Summary: Philips is the worst!! NO Stars!!
Review: I'm not a huge TV watcher, but a friend was so big on this that I decided to get it when I installed a new DIRECTV system. Tivo is an absolute must-have that totally changes the way you watch TV. I'd give up color before I'd go back to TV without Tivo. One practical bit of advice -- only get it with a unified receiver, not a standalone which limits flexibility. You will see twice as much of what you like to watch without adding any time in front of the TV (although you may well spend more time and see even more). This is not a glorified VCR; it is a life-changer. My editorial can't do justice; visit a friend who has it or just trust me and you won't regret it.

Rating: 1 stars
Summary: Necessary product for home, but POOR quality and warranty
Review: I had my philips DSR 6000R for six months and loved it - I don't know how I ever lived without TIVO in my life. My partner and I are Buffy, Angel, Sopranos, Six feet under, and The Wire addicts and without TIVO we'd have to wait for everything to come on on DVD to watch them -- we love it!

That said however, the warranty and quality of this particular product is NOT WORTH YOUR HARD EARNED CONSUMER DOLLARS! Our unit simply stopped working this week (won't power on) and we come to find out that the warranty is only 90 days!!! 90 days for an electronics product? Obviously philps knows there are problems with the manufacturing. SO - in order to fix the unit, they want me to pay $$$ plus shipping and handling (both ways). Unacceptable in my opinion. I called directTV and Tivo and they were actually kind enough to offer me credit towards my account in the amount it would cost to buy a new or used direct-tv/tivo receiver. KUDOS!! TO DirectTV and TIVO for cusotmer serivce, but shame on philips. I'm certainly NOT buying another philips receiver as a result of this. Maybe I'll find the same thing with the other brands, but I've a feeling SONY at least handles the customer support side of things a little smoother!

PS -- Also had problems with my Philips universal remote recently and had similar problems with their repairs dept. I think its simply Philips does not know how to run a customer care center. But thats' just my H[onest]O[pinion].


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